1 resultado para call centers
em Academic Archive On-line (Mid Sweden University; Sweden)
Filtro por publicador
- JISC Information Environment Repository (1)
- Aberdeen University (2)
- Academic Archive On-line (Mid Sweden University; Sweden) (1)
- Acceda, el repositorio institucional de la Universidad de Las Palmas de Gran Canaria. España (1)
- AMS Tesi di Dottorato - Alm@DL - Università di Bologna (3)
- AMS Tesi di Laurea - Alm@DL - Università di Bologna (1)
- Andina Digital - Repositorio UASB-Digital - Universidade Andina Simón Bolívar (4)
- Aquatic Commons (9)
- ArchiMeD - Elektronische Publikationen der Universität Mainz - Alemanha (1)
- Archive of European Integration (20)
- Archivo Digital para la Docencia y la Investigación - Repositorio Institucional de la Universidad del País Vasco (3)
- Aston University Research Archive (33)
- Biblioteca Digital | Sistema Integrado de Documentación | UNCuyo - UNCUYO. UNIVERSIDAD NACIONAL DE CUYO. (1)
- Biblioteca Digital da Produção Intelectual da Universidade de São Paulo (13)
- Biblioteca Digital da Produção Intelectual da Universidade de São Paulo (BDPI/USP) (11)
- Biblioteca Digital de Teses e Dissertações Eletrônicas da UERJ (2)
- Bibloteca do Senado Federal do Brasil (9)
- Bioline International (1)
- Blue Tiger Commons - Lincoln University - USA (1)
- BORIS: Bern Open Repository and Information System - Berna - Suiça (45)
- Boston University Digital Common (4)
- Brock University, Canada (6)
- Bucknell University Digital Commons - Pensilvania - USA (1)
- Bulgarian Digital Mathematics Library at IMI-BAS (2)
- CaltechTHESIS (2)
- Cambridge University Engineering Department Publications Database (6)
- CentAUR: Central Archive University of Reading - UK (19)
- Center for Jewish History Digital Collections (3)
- Chinese Academy of Sciences Institutional Repositories Grid Portal (50)
- Cochin University of Science & Technology (CUSAT), India (3)
- Comissão Econômica para a América Latina e o Caribe (CEPAL) (4)
- Corvinus Research Archive - The institutional repository for the Corvinus University of Budapest (1)
- CUNY Academic Works (1)
- Dalarna University College Electronic Archive (8)
- Deakin Research Online - Australia (72)
- Department of Computer Science E-Repository - King's College London, Strand, London (1)
- Digital Archives@Colby (2)
- Digital Commons - Michigan Tech (2)
- Digital Commons @ Winthrop University (1)
- Digital Commons at Florida International University (18)
- Digital Peer Publishing (1)
- DigitalCommons@The Texas Medical Center (21)
- DigitalCommons@University of Nebraska - Lincoln (3)
- Diposit Digital de la UB - Universidade de Barcelona (1)
- Doria (National Library of Finland DSpace Services) - National Library of Finland, Finland (1)
- Duke University (6)
- Glasgow Theses Service (1)
- Greenwich Academic Literature Archive - UK (3)
- Harvard University (4)
- Helda - Digital Repository of University of Helsinki (2)
- Illinois Digital Environment for Access to Learning and Scholarship Repository (1)
- Indian Institute of Science - Bangalore - Índia (18)
- Instituto Politécnico de Viseu (1)
- Instituto Politécnico do Porto, Portugal (3)
- Instituto Superior de Psicologia Aplicada - Lisboa (2)
- Iowa Publications Online (IPO) - State Library, State of Iowa (Iowa), United States (1)
- Lume - Repositório Digital da Universidade Federal do Rio Grande do Sul (8)
- Memoria Académica - FaHCE, UNLP - Argentina (18)
- Ministerio de Cultura, Spain (9)
- National Center for Biotechnology Information - NCBI (20)
- Nottingham eTheses (1)
- Plymouth Marine Science Electronic Archive (PlyMSEA) (1)
- Portal de Revistas Científicas Complutenses - Espanha (1)
- Publishing Network for Geoscientific & Environmental Data (6)
- QSpace: Queen's University - Canada (1)
- QUB Research Portal - Research Directory and Institutional Repository for Queen's University Belfast (39)
- Queensland University of Technology - ePrints Archive (67)
- RDBU - Repositório Digital da Biblioteca da Unisinos (2)
- ReCiL - Repositório Científico Lusófona - Grupo Lusófona, Portugal (1)
- Repositorio Académico de la Universidad Nacional de Costa Rica (4)
- Repositório Científico da Escola Superior de Enfermagem de Coimbra (1)
- Repositório Científico do Instituto Politécnico de Lisboa - Portugal (1)
- Repositório digital da Fundação Getúlio Vargas - FGV (12)
- Repositório Digital da Universidade Municipal de São Caetano do Sul - USCS (2)
- Repositório Institucional da Universidade de Aveiro - Portugal (3)
- Repositório Institucional da Universidade Federal do Rio Grande do Norte (3)
- Repositorio Institucional de la Universidad de El Salvador (1)
- Repositório Institucional UNESP - Universidade Estadual Paulista "Julio de Mesquita Filho" (53)
- Repositorio Institucional UNISALLE - Colombia (1)
- Repositorio Institucional Universidad EAFIT - Medelin - Colombia (1)
- RUN (Repositório da Universidade Nova de Lisboa) - FCT (Faculdade de Cienecias e Technologia), Universidade Nova de Lisboa (UNL), Portugal (4)
- School of Medicine, Washington University, United States (1)
- Scielo Uruguai (1)
- South Carolina State Documents Depository (22)
- Universidad Autónoma de Nuevo León, Mexico (1)
- Universidad de Alicante (3)
- Universidad del Rosario, Colombia (11)
- Universidad Politécnica de Madrid (15)
- Universidade Complutense de Madrid (1)
- Universidade Federal do Pará (2)
- Universidade Federal do Rio Grande do Norte (UFRN) (6)
- Universidade Metodista de São Paulo (2)
- Universitat de Girona, Spain (1)
- Universitätsbibliothek Kassel, Universität Kassel, Germany (2)
- Université de Lausanne, Switzerland (2)
- Université de Montréal (1)
- Université de Montréal, Canada (12)
- University of Canberra Research Repository - Australia (1)
- University of Connecticut - USA (4)
- University of Michigan (167)
- University of Queensland eSpace - Australia (15)
- University of Southampton, United Kingdom (1)
- University of Washington (3)
Resumo:
A public organization has a section for customer service which is responsible of order entry from customers concerning errands within real estate and business equipment, cleaning, transport operations and handicap appliance. According to the co-ordinators in hospitals within the organisation the customers are requesting for staff to talk to physically, meaning a person to speak with face to face. The customers experiencing that it’s sometimes difficult to call customer service or use the web form, which is the only communication paths in the current situation. Proposed changes presented claim that a complement to customer service with local service centers in every hospital. The purpose of this study is to evaluate a change proposition by weigh between efficiency and working environment, this by using multi-criteria analysis. To achieve the goal a decision model is designed in the decision tool DecideIT. The aim of the study is to recommend decision makers to choose one of the options based on as rational grounds as possible. The result of the study showed that the preferred alternative is not to supplement customer service with local service centers. For the most part, the result depending on the survey (represented result from working environment criteria) which showed that the majority of customers do not request a person to speak with face to face at all.